Rental FAQs
Booking
How does renting work?
Choose your piece and your dates — 4, 7 or 14 days. Wear it, then send it back with the prepaid label in the box. Professional cleaning is always included.
When is my reservation confirmed?
As soon as your order is paid, your dates are held for you. Every piece is one of one, so booking early is the best way to get the piece you love.
How long can I keep a piece?
4, 7 or 14 days, chosen on the product page.
When does the rental period start?
The day the piece arrives with you, not the day it ships.
Changes & cancellations
Can I cancel?
Yes — email us at support@rentwithreve.com with your order number. Cancel 7 or more days before your rental start date for a full refund. Within 7 days of your start date, we'll hold the full amount as credit toward a future rental instead. Once a piece has shipped we can't cancel the order — just send it back unworn, tag on, with the prepaid label, and we'll issue the full amount as credit as soon as it's back with us.
Can I change my dates?
Email us as soon as you can. If the piece is free for your new dates and hasn't shipped yet, we're happy to move it.
What if the piece I booked becomes unavailable?
It happens rarely — these are real closets. We'll offer you a similar piece or a full refund, your choice.
Shipping & delivery
What does shipping cost?
Orders over $100 include free two-way shipping. On orders of $100 or less, shipping is calculated at checkout. We ship to all 50 US states.
When will my rental arrive?
In time for your start date. We ship within 2–3 business days and email you tracking as soon as your piece is on its way.
What if my package is delayed?
Carriers occasionally run behind, and we're not able to offer refunds for carrier delays. We recommend choosing a start date with a little buffer before your event.
I lost my return label — what do I do?
Email us and we'll send you a new prepaid label right away.
Do you ship outside the United States?
Not currently. Sign up for our newsletter to hear when we launch in your region.
Fit & returns
Do I have to clean it?
No. Professional cleaning is included — send it back as it is.
What if an item doesn't fit?
Open your rental as soon as it arrives and try it on — the sooner you tell us, the more we can do. If it doesn't fit, you have two options:
A swap — if we have another size or a similar piece available and there's time to get it to you before your event. Message us right away and we'll tell you what's possible. No extra charge.
A fit credit or refund — if a swap isn't possible. Take the full rental price as credit toward a future rental, or a refund of the rental price minus shipping and cleaning.
To qualify, please:
- Let us know within 24 hours of delivery
- Send the piece back the same day, with the tag still attached
- Share your return tracking number when you message us
Once the piece is back with us, credit is issued immediately and refunds are processed within 3 business days.
When do I send it back?
Drop it off by noon on your return date, using the prepaid label. If your return date falls on a Sunday or a holiday, noon the next day is fine.
Can I return something I bought?
Resale pieces can be returned for store credit within 14 days of delivery, unworn and in original condition. Return shipping on resale pieces is the customer's responsibility.
Fees & care
What happens if I return late?
A late fee of $15 per day applies per piece. After 7 days the piece is treated as a non-return and charged at full resale value.
What if I damage something?
Minor wear and tear is expected and covered. Significant damage may carry a repair fee, which will never exceed the piece's depreciated value.
Buying
Can I buy a piece I have rented?
Yes. Contact us during your rental and you will be charged a discounted buyout price less what you have already paid for that rental. Some pieces are also available to own outright — look for Buy rather than Rent on the product page.
About
What is a curator closet?
A wardrobe belonging to one person, available to rent from. Every piece has a face behind it.
How is Rêve different from Rent the Runway?
Rêve rents one designer piece at a time, for 4, 7 or 14 days, with no membership — made for a specific occasion rather than an everyday rotation.
Still have a question?
Email us at support@rentwithreve.com — a real person reads it.
